Qvibz Touch: Frequently Asked Questions & Answers

1/22/25

 Content

1. Installation & Account Set-up

2. Account Maintenance & Gifting the Touch

3. Application and Session Troubleshooting

4. Session Guidelines and Best Practices

5. Events, Testimonials, and General Questions 

If you have any questions that are not addressed in the FAQs, please contact our helpful Qvibz Team for assistance.

1. Installation & Account Set-Up 

Q1: Where can I find the instructional video if I need to view it again? 

• You can view the Qvibz Instructional video by Clicking Here. 

Q2: Who do I contact if I have issues setting up my account? 

• Contact Qvibz Support. They will be happy to assist you.
• Subject Line: Qvibz Support
• Please include a detailed description of your issue so we can provide the best possible assistance. Attaching a screenshot of the issue would also be very helpful.

Q3: Where can I review the Qvibz Policies?

• Log in to your account at Qvibz.com or Qvibz app. 
• Go to your Dashboard.
• Scroll to the bottom of the page.
• Click on "View Policies."

Q4: What if I cannot access the Touch session for technical reasons within the 72-hour trial period?

• Please contact Qvibz Support.

• Subject Line: Qvibz Support

  Please include a detailed description of your issue so we can provide the best possible assistance. Attaching a screenshot of the issue would also be very helpful.

If you’re unable to log in, your registration process may be incomplete. 

• Please review all the emails sent to you during the subscription process and ensure you’ve followed all required steps.
• If the issue persists:
• Double-check that your account email address is spelled correctly.
• Verify that you’re entering the correct password.
• Try resetting your password. 

• If none of these solutions work, contact our Qvibz Support for further assistance.

2. Account Maintenance

All account updates must be made on the Qvibz.com website.

Account updates can not be done from the app.

• This information can only be viewed using a web browser at Qvibz.com. 
• It is not accessible through the App.

• Steps to Access:

1. Log in to your account on Qvibz.com. 
2. Navigate to the "Subscription Details" section to view or maintain your account information.

Q2: How do I change my user account password?

• Log in to the Qvbiz.com website.
• Go to your Dashboard.
• Scroll down to "Change your password for this site."
• Click "UPDATE".

Q3: How do I update my credit card in my account?

• Log in to Qvibz.com website.
• Scroll down to "Update your credit card."
• Click UPDATE.

Q4: What to do if your credit card payment fails:

• Ensure you pay through the Qvibz.com website, as payments cannot be processed via the app.
• Disable your computer's VPN and any pop-up blockers.
• If the issue persists, try using a different internet browser.

Q5: Where can I view my account payment history

• Log in to the Qvibz.com website.
• Go to Dashboard.
• Scroll to Payment History.
• The transaction date will be the same each month.
• Please note there are no taxes or shipping charges.  

Q6: How do I cancel my 72-hour free trial or my subscription?

• Visit the Qvbiz.com website and log in to your account.
• Go to your Dashboard.
• Scroll down and locate "Subscription Details".
• Select "Cancel Subscription" to proceed with the cancellation.

Q7: If I cancel my subscription after the charge goes through, will I still have access to the Touch session, or will I be locked out immediately?

• You will retain access to your account until your next subscription renewal date.
• For instance, if you renewed on the 15th of the month and decided to cancel on the 20th, you will still have access to the Touch session until the 15th of the following month.

Q8: How do I Gift a Touch subscription? 

Great news! We're working on a unique gifting link just for you. Soon, you'll be able to share the joy of Qvibz with your loved ones effortlessly! Once the link is ready, you'll find it on your Qvibz homepage or Dashboard. Stay tuned for more details—it’s going to be amazing! 

3. Application & Session Troubleshooting

Q1: I don’t see the Start button. What should I do?

• Has it been less than 8 hours since your last Touch Session?
• You will not see the Start button until your next Touch session is available in approximately 8 hours. 
• Has it been more than 8 hours since your last session? 
• Log Out and Back In: Log out through the main menu, then log back in and try starting a session again.
• Restart your phone to get the latest updates.
• Reinstall the App: If the issue continues, delete and reinstall the app.
• If it still doesn't work, reach out to Qvibz Support. 

Q2: How do I prevent interruptions during my Touch session?

• Instructions for a Smooth Touch Session
• Enable "Do Not Disturb" mode in your device settings before starting your session.
• Set Automatic Activation (Optional): If possible, set "Do Not Disturb" to activate automatically when you open the Touch app.
• If a call or text notification interrupts your session, restart it after activating "Do Not Disturb."

Q3. Session stopped unexpectedly:

• When the session is complete, the sound/vibration will turn off.
• Sessions are approximately 15-20 minutes long, averaging about 17 minutes for most users.
• If the session stopped before 15 minutes, you may have received a text notification or accidentally tapped an icon at the bottom of the screen.
• You may restart the session immediately.
• Turn your phone sideways to enlarge the screen and remove the icons. 

Q4: I'm getting a "NO INTERNET CONNECTION" message.  What should I do?

• Refresh the Dashboard: 
• Open the app, go to Events, and click on Dashboard to refresh.
• Clear Cache:
• For Android: 
• Go to Settings > Apps & Notifications > TOUCH app > Storage & Cache > Clear Cache.
• For iPhone: 
• Go to Settings > General > iPhone Storage > TOUCH app > Clear Storage/Cache.
• Power off your phone and restart it.
• If issues persist, uninstall and reinstall the TOUCH app.

Q5: How do I avoid accidentally starting a Touch session?

1. Always log out of the app after each session.
2. Double-check that you've logged out before closing the app to avoid unintentional activation.

Q6: How do I resolve a white screen during a Touch session?

1. Restart the Session: Tap the "House" icon (the Dashboard) to exit and restart the session.
2. Completely log out of the application and log back in with your credentials.
3. Restart Your Device: Power off and restart your phone.
4. Check Your Internet Connection: Please ensure a stable Wi-Fi or cellular connection.
5. Improve Signal Strength: Move closer to the router or switch to cellular if necessary.

Q7: My session started fine but then stopped. What now?

1. Log Out: Use the main menu to log out (don’t just close the app).
2. Log Back In: Re-enter your credentials and try again.
3. Reinstall the App: If the issue persists, uninstall and reinstall the app.

Q8: The blue box does not list a time when I can reaccess the application. What does that mean? 

• Typically, this means the 8-hour time limit between sessions has ended.
• You should see the Start Button below the blue box and should be able to begin your next session.

Q9: The time says I can start my next session, but the Start button doesn’t work or isn't visible.

1. Use the Qvibz mobile app (the web version cannot start sessions).
2. Log into the app.
3. Find and tap the START button.
4. If it doesn't work, contact Qvibz Support.

Q10: Why am I getting a "loop error" message?

The loop error happens when an inactive icon at the bottom of the screen is accidentally tapped, disconnecting the session. To avoid this:

1. Rotate Your Phone: Flip it upside down or sideways to hide the icons.
2. Adjust Your Grip: Hold the phone in a way that avoids touching the bottom of the screen.
3. Position Your Hands Properly: Keep your fingers comfortably away from the screen's edges.

4. Session Guidelines & Best Practices

• Navigate to the Dashboard 
• Scroll down to "How to Use the Qvibz Touch: Step-by-Step Instructions" 

2. Session Duration

• Each session lasts approximately 17 minutes and ends automatically.

3. Network and Connectivity

• Touch works on both cellular and WiFi networks; choose the stronger signal.
• Does not function in airplane mode.

4. Best Time for Sessions

• Schedule your session when you have the least interruptions. 
• Sessions should not be done while engaging in other activities.
• Allow yourself 8 hours between each session. 
• If Qvibz Touch causes drowsiness, do not use it while driving.
• If it increases energy levels, avoid using it right before bedtime

5. Session Frequency

• Use two times daily for optimal results, ensuring at least an 8-hour gap between sessions.
• If dealing with a long-term or serious illness, consider using the device three times daily (with 8-hour gaps) for potential added benefits.

• Results vary based on individual health, age, and condition severity.
• Some users notice a difference on the first day, while others may require weeks.


• Maintaining positive intentions and focus may enhance effectiveness.
• Even though you may cancel your subscription during the 3-day trial period, we encourage you to use the Touch for at least a month.
• You may cancel your subscription from your Dashboard. 

• Keep the glass side of the device in direct contact with your skin.
• Recommended placements:
  • Hands or fingers 
  • Forehead or temples 
  • Belly 

8. Medication Considerations

• If experiencing positive changes, consult your healthcare provider about potential medication adjustments.

9. Age Restrictions

• Safe for all ages, including infants, elders, and expectant mothers.

• Meditation is not required, but a positive focus may enhance the experience.

11. Screen Interaction

• Make sure the screen touches your skin during the sessions. 
• You do not need to watch the screen—closing your eyes is fine.

12. Sound and Vibration Settings

• The technology works without vibration as long as the skin remains in contact with the screen.
• Sound is optional but recommended for session completion alerts.

13. Use of Headphones and Bluetooth Devices

• Not recommended, as they may interfere with frequency transmission.
• If concerned about noise, lower the volume to a minimal level.

14. Use for Individuals with Hearing Impairments

• Qvibz Touch works for deaf and hard-of-hearing users as long as skin contact with the screen is maintained.

15. Frequency Information

• The specific frequencies are proprietary and cannot be shared.

16. EMF Radiation Concerns

• Qvibz Touch frequencies counteract harmful EMF radiation, making it safe for close-body use.

5. Events, Testimonials, & General Questions

Event: Join Us for "Monday Touch Talks"

Join our live Zoom sessions for an engaging and interactive experience focused on techniques, teaching, and testimonials.  Connect with expert facilitators, get your questions answered, and gain valuable insights—all in a friendly and supportive environment. Don’t miss this chance to engage in meaningful conversations and build a strong community!

• How to access the Monday Touch Talks Zoom call Event
• Log into the Qvibz app.
• Click the EVENTS icon at the bottom of the screen.
• Click the navy blue box to join the call.
• The time listed updates after each session.

Event: "Miracle Moment Meditation"

Join us live on Zoom to deepen your connection with the transformative energy of the Qvibz Touch.  Experience the profound power of Quantum Twine Waves with the Miracle Moment Meditation. This focused meditation amplifies the support and harmonizing effects of the Quantum Twine Waves, enhancing their impact during the session and extending their benefits long after.

• How to access the Miracle Moment Meditation
• From the app
• Log in and tap the EVENTS icon at the bottom of the screen
• Scroll to "Miracle Moment Meditation"
• Click the button "Click Here To Join A Scheduled Meditation."

Event: Do I need to pay for a Zoom account to attend live Event calls?

• Zoom accounts are free. 
• Visit zoom.com to download Zoom on your device and set up an account. 
• For safety and security reasons, do not use your full name during Zoom calls.
• You can change how your name appears in your profile settings.
• Please do this BEFORE entering the Zoom call.

Testimonial:  Where do I leave a testimonial?

You can write your testimony in the Diary to track your journey.  Stay tuned for more information on how to provide this in written format. 

In the meantime, Join the Monday Touch Talk Zoom calls to hear about others' experiences, share your own, and ask questions about the technology.  

Testimonials: Where do I view testimonials from other users?

You will be able to read testimonials from others on the application.  Stay tuned for more information about the launch.   

6. General Questions

Q1: Can I share this technology with my friends and family?

Absolutely! You can easily share the experience by providing them with the link to Qvibz.com

Q2: Can my friend try one of my sessions?

Each frequency is uniquely tailored to the individual user. For this reason, we encourage you to invite your friends to take advantage of our 72-hour free trial by providing them with the link to Qvibz.com

Q3: I heard of a QHS private membership from my referrer. How do I join that?

We understand this may be disappointing news, but our QHS memberships are no longer available. As of Fall 2024, we have discontinued new memberships. However, we are thrilled to introduce Qvibz, our new subscription-based program, and we hope you find it just as valuable!

Q4: Can I donate towards any of your other devices that my referrer has told me about?

We sincerely appreciate your support and interest! At this time, our additional technologies are exclusively available to existing QHS members in good standing. Since QHS membership is now permanently closed, these devices are not available for external donations. However, we are continually working to expand access and enhance our offerings. Stay tuned for future updates!

Q5: What time zone is the timestamp displayed in?

Timestamps are automatically adjusted to reflect your local time zone for accuracy and convenience.

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