Touch Error Messages
Hayley
Last Update 4 napja
7/28/25
🔄 General Errors (e.g., 402, 502, Timeout, Error Response Code)
A 502 Bad Gateway error indicates an issue with communication between servers in a network. A simple page reload can sometimes resolve the issue if it's a temporary overload. Often caused by a slow network or high traffic.
- Try this:
- Connect to strong Wi-Fi (mobile data can drop).
- If you’re using a browser, clearing your browser's cache and cookies or disabling browser extensions might also help.
- If the problem persists, uninstall and reinstall the QHS app on solid Wi-Fi.
- Restart/reboot your device.
402 - This error is primarily associated with online payments or subscription services. It suggests that a requested action, like accessing content or completing a transaction, cannot proceed due to a payment issue.
- Check to see if your Membership/Subscription is in good standing.
- This might be a problem with software updates, which happens infrequently. If your Membership is active, please contact support@qtwe.net or the billing department for assistance. Include your Member email and phone for reference.
“No Internet Connection” Message:
This means you have a weak signal or a cache issue.
- What to Try:
- Refresh
the Dashboard: - Open the app → Navigate to Events → Tap Dashboard to refresh.
- Clear Cache:
- On Android:
- Settings > Apps > QHS > Storage & Cache > Clear Cache
- On iPhone:
- Settings > General > iPhone Storage > QHS > Offload or Delete App
- Restart your phone.
- Still offline? Reinstall the app.
- Run a quick speed test at speedtest.net
- Touch loves 50 Mbps+
If the issue persists, contact QHS Support.
“Loop Error” Message
This can happen if an inactive icon at the bottom of the screen is accidentally tapped, disrupting the session.
- To Prevent This:
- Rotate your device (sideways or upside down) to hide the bottom screen icons.
- Adjust your grip to avoid touching the lower edge of the screen by holding your device by the edges only.
- Keep fingers clear of the bottom bar.
For more information on this, click here 👉🏼 LOOP ERROR FAQ
Still stuck?
If you’ve tried these steps and are still experiencing issues, please don’t hesitate to contact support@qtwe.net with more details—we’ll be happy to assist you further.
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