WIFI ISSUES – Why Can’t I Access Q-The Touch? No Touch Available?
Troubleshooting Wi-Fi, cellular data, and bandwidth problems that block your Touch session 07/30/2025
Kelly, QHS Admin, Member Support Manager
Last Update 4 days ago
I'm having trouble accessing the Touch. Is it a WiFi issue?
Yes, it may be. Internet connectivity issues, such as WiFi, cellular signal, or network congestion, can affect your ability to access or play the Touch session.
Here’s a simple, organized troubleshooting guide to help you resolve the issue:
Quick Fix: Try Switching Off WiFi
- Go to Settings on your mobile device
- Tap on WiFi
- Turn WiFi OFF — this forces your phone to connect to the nearest cell tower
- Retry accessing the Touch session
Check Your Connection & Bandwidth
Even if your phone shows full bars, that doesn’t always mean high-speed access.- Visit speedtest.net
- The Touch requires a minimum of 50 Mbps download speed for smooth operation
- Try switching between WiFi and cellular data, or move to a different location
Basic Troubleshooting Steps
- Uninstall the Touch app
- Clear your device’s cache (video links below)
- Restart your phone or tablet
- Reinstall the Touch app and log in
- Ensure your device has enough available memory
- Use a different network or location if needed
- Consider using a VPN just for the Touch session (disable VPN when doing surveys, meditations, or transactions)
End-of-Month Bandwidth Slowdown?
Some service providers throttle speeds after you reach a data limit—even on "unlimited" plans. If your session worked earlier but is now buffering or failing to load:- Contact your cellular or internet provider
- Ask if your plan is being throttled due to high usage
Still Having Issues? Help Us Help You
When contacting Touch support, please include:- Device type (phone, tablet, computer)
- Make and model (e.g., iPhone 13, Galaxy S22)
- Operating system version (e.g., iOS 18.2.1)
- How do you access the Touch (app, website, or both)
- Your device’s available memory
- Whether this is a first-time or recurring issue
- Screenshots or screen recordings
WiFi Using a Smart TV?
You can access the Touch with or without WiFi using:- Your TV’s internet browser – log in at QHS.com
- HDMI cable from your phone/laptop
- Screen-mirroring or casting via WiFi
- Bluetooth or WiFi soundbar (optional external speaker system for enhanced audio)
- Microsoft Windows PC shortcut: Press Windows logo + K to connect to your TV
General Troubleshooting Checklist
1. Switch WiFi Off- Settings > WiFi > Toggle OFF
- This may improve connection by using a local cell tower
2. Test Internet Speed
- Go to speedtest.net
- The Touch requires at least 50 Mbps download speed
- Full signal bars do NOT equal high internet speed
3. Uninstall & Reinstall App
- Uninstall the Touch app
- Clear cache
- Restart device
- Reinstall the app and log in
4. Try a Different Network or Location
- Switch between cellular and WiFi
- Move to an area with a better signal
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Common Questions & Solutions
Q1: Why can’t I access the Touch when my WiFi is on?
Possible causes:- Poor bandwidth due to the time of day
- End-of-month data throttling
- Weak or overloaded WiFi signal
- Use the steps above to improve access
- Refresh the dashboard from within the Touch app
- Clear cache via device settings
- Restart your phone
- Uninstall and reinstall the app
Possible reasons:
- Incoming phone call or text
- Accidentally tapped an icon on the screen
- Bandwidth or memory issue
📌 Tip: Turn your phone sideways to remove on-screen icons and reduce accidental taps.
Need Further Help?
We’re committed to helping you have the best possible Touch experience. While QHS is not a tech support company, our support team will do everything possible to guide you through the process. Email Support at support@qtwe.net.
© 2025 Divine Scripture
support@qtwe.net