Why is My Credit Card Not Working or is Being Declined?
Updated 01/14/2025
Note: Transactions can only be done from the website.
Transactions are not available on the mobile app: cell phone, tablets or any other mobile device.
Even though QHS does not offer “Technical Support”, if you have a challenge with your credit card entry, or your credit card is repeatedly declined, here are some suggestions that have worked for other members.
Is Your Internet Browser Page ‘Stuck/Spinning’ during Processing?
Important: Do not press ENTER multiple times, as this may result in multiple transactions. To check if the transaction was successful, log out and then log back in.
If the transaction was not successful, try the following solutions:
- Disable your VPN (if you are using one).
- Switch Browser: Try switching to a different browser such as Brave, Google Chrome, or Firefox.
- Disable any pop-up blockers. If you're using Chrome, search for “Blocker” in FAQs or look online for instructions on disabling pop-up blockers for your specific browser.
- Clear your cookies and cache. Search for specific instructions for clearing cookies and cache on your browser.
Why is My Credit Card Declined?
Possible solutions:
- Is there enough available funds on your credit/debit card?
- Call the bank to see if you have a soft daily limit on your card.
- For your protection, many financial institutions put a daily limit on your card without you knowing it.
- The provider also might limit “online transactions” as another safety measure. In this instance call your bank/credit card provider to manage this.
- Try a different card.
- Turn off your VPN.
- Change the browser app you are using.
- Save https://quantumhealingsystems.org as a ‘Safe Site’ and allow cookies from this IP address.
- “Disable cookies”
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