How to Return My Device for Replacement
Update 8/23/24
Note:
If the device stops working within 120 days of the delivery date, the device can be replaced.
- If the device stops working outside of the 120 days, still fill out the form so QHS has a record of the device issue.
- Returned Devices are given priority. They will be checked and replaced or repaired if the device malfunctions through no fault of the user.
The QTWave devices are a Proof-of-Concept Trial Study and not delivered like typical retail, ordered-off-the-shelf products. These devices are hand-assembled, and constant changes are taking place as we evolve.
If you suspect your QTWave of not working because you don't feel anything, most likely this is not the case. If the light is working, your QTWave is working. If you turn it on and get a solid light, it is working. This is the only indicator to measure. That you don't feel the "frequency" is like saying you don't feel light. You can feel extreme heat from light, but it's not happening with this QTWave. The Quantum Twine Waves are invisible and subtle.
• No light is showing on your QTWave device in the ON position (setting closest to the charging port)
• No light is showing on your QTWave device in the ON position when charging (setting closest to charging port)
• The light does not blink when in DARK MODE when charging (the middle setting)
Instruction to submit a Return Device Form
1. Log into your account
2. Click on ‘Dashboard’ if you are not automatically taken there.
3. Click on ‘My Devices’
4. Scroll down to “Your Devices”
5. Click on ‘Manage Device’ for the device you need to return.
6. Scroll down to ‘Other Options’.
7. Click on ‘Return’
6. If you have not registered this device, you will be asked to do this now.
NOTE: Please read and answer each question carefully. Failing to do so, could result in your Return Request being denied.
7. Processing will review your request and email you with instructions upon approval of the request.
Video instructions for website version
Video instructions for Mobile App version
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