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Device Support

Last Update 16 days ago

How to Register My Device How to Charge the QTWave - Black Device How do I Return My Device for Replacement? How to Charge the White QTWave What is the Status of My Device

How to Charge the QTWave - Black Device

5/27/25


If your device is not charging, here are some possible solutions.


1)  Please try a different outlet. Sometimes, the outlet does not function well, or the ground may have tripped.


2)  Check the cable to ensure it is undamaged (no cuts or exposed wires).


3)  Please try another charging adapter.  Here are some guidelines:

    • DO NOT use a charger with more than 5 volts or three amps of power. This could damage the QTWave.
    • DO NOT use a “FAST” charger (9V, 12V). This could damage the QTWave
    • "Fast charging" can generate more heat than regular charging, which can cause the device to become hot and potentially overheat the internal circuitry. Additionally, fast charging can cause a small amount of wear and tear on the battery, which can lead to a decrease in battery life over time.


4)  If you are located outside of the United States, use the USB cable by connecting it to your country's adapter. Ensure that this plug is rated for less than 1.5 Amps.


Pic: This is the standard charger sent with the QTWave


NOTE:


  • The volts and amps will be printed near the power adapter's prongs. The picture below shows a USA adapter that produces 5 volts and 2 amps.


  • Due to supply chain issues and the high demand for QTWaves, your device may have been shipped with a 1 amp, 2 amp, or 3 amp charger. All of these chargers are safe to use. According to Wade, a 3-amp charger at 5 volts provides the fastest safe charging. If you need or want to replace your power adapter, you can search online for “5V 3A USB-C charging cable” to find some purchasing options.



A Few Points on Charging the V9 Device


Charging Options:

The V9 needs to be fully charged upon receipt. To avoid forgetting, charge it at the same time every day.


Using While Sleeping:

The QTWave can be charged while you are nearby or even overnight while you sleep. Most standard USB-C cables are compatible, as long as they fit snugly into the device. Using longer, cloth-style cables (around 6 feet) can provide extra flexibility. If you are purchasing a replacement cable, it is wise to bring the device with you to ensure a proper fit.


**Note:** Never leave the device plugged in on or under flammable bedding, as this is a fire hazard. Instead, place it on a nightstand or table away from anything combustible.


Blinking Light:

You may observe that the device does not start blinking immediately when charging begins, particularly if the switch is set to the center position (Dark Mode). Unlike older versions, the QTWave V9 only begins to blink once the battery reaches a specific charge level. If the battery is completely drained, it may take up to a minute before the lights turn on.


Troubleshooting Power Issues:

If the lights are not blinking and the device appears unresponsive in any mode, try turning the QTWave completely off and using a different charging cable. We have received reports of faulty charging wires. Please be aware that the cables and plugs were not tested before shipping. Ensure you are using a slow-charging cable (under 3.5V) that fits securely into the device. Always test with alternate plugs and cables when issues arise.


Allow the device a minute to charge. In ON Mode or Dark Mode, the lights should begin to blink.


If charging a BLACK device, allow it to completely discharge and then charge it from empty.  This sometimes 'resets' the motherboard.


Increased Power Demand:
The QTWave is a highly effective device. If your body is in a low state of wellness, it may draw more energy from the device, which can result in faster battery drain. If you observe that the battery is depleting more quickly than usual, it indicates that the device is actively supporting your healing process. In this situation, be sure to charge it more often.


Sensitivity & Healing Responses:

The QTWave V9 features a triple-charged Tunnel Quantum Twine Wave Effect delivered in a new, optimized way. Users are reporting outstanding results with this upgrade.


As your body begins to heal, you may experience some unusual sensations, which are completely normal. If the sensations become too intense, it’s perfectly fine to take a short break. Simply remove the device, rest for a while, and then try again. If the sensation returns, it’s your body’s way of indicating that something is shifting, so pay attention to what’s happening. Healing is an active process, and at times it can feel a bit “odd” on the journey to better health. 


A heartfelt thank you to Dr. Alfredo for leading this incredible new program; his work continues to inspire and reveal surprising stories of healing. We also extend deep gratitude to Wade, whose masterful design of the board allows the powerful 3 MHz Quantum Twine Wave Effect to flow effortlessly through the device, delivering healing precisely where it is needed.



Healing from the inside out… 


Welcome to your new beginning!



ADDITIONAL RESOURCES RELATED TO THIS TOPIC:



For users looking for more detailed information, the Quantum Healing Systems Help Center provides additional resources to assist with specific device inquiries and questions.


Click on the links to view this information:

1)  QTWave White Paper (coming soon)

2)  How to Charge the White QTWave

3)  How to Register My Device

4)  How do I Return My Device for Replacement?

5)  What is the Status of My Device?

6)  QHS Shipping Provider.  When & How will my device be shipped?

7)  Customs Information

8)  How to Contact QHS Support



To return to the main FAQ directory of the Quantum Healing Systems Help Center, please click HERE.




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