What is the Status of My Device

May 30, 2025

Before contacting Support, please check your profile page to see the status of your device. 

To get the most current Production updates, log in to your QHS account and scroll to the bottom of the first page.

To see if your device has been prepared for shipment and has been assigned a Tracking number: 

1. From Dashboard, click on My Devices (located at the bottom of the page)
2. Scroll down the page until you see "Your Devices".
3. Select "Manage Device."
4. Select the device that is "Shipped." 

On this screen:

1. First, double-check your shipping address to make sure it is correct.

2. You will see a Tracking number if your device has shipped. 

Note: Register your email at USPS or DHL if you want instant notification of package status. 

ADDITIONAL RESOURCES FOR THIS TOPIC:

For users looking for more detailed information, the Quantum Healing Systems Help Center provides additional resources to assist with specific device inquiries and questions.

Click on the links to view this information:

1) How to Charge the White QTWave

2) How to Charge the QTWave - Blace Device

3) How do I Return My Device for Replacement?

4) Customs Information

5) QHS Shipping Provider. When & How will my device be shipped?

6) How to Change Your Shipping Address

7) How to Register My Device

8) How to Contact QHS Support

To return to the main FAQ directory of the Quantum Healing Systems Help Center, please click HERE.

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