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Device Support

Last Update 3 bulan yang lalu

How to Register My Device How to Charge the QTWave How do I Return My Device for Replacement? How to Charge the White QTWave QTWave Instructions

QHS Shipping Provider. When & How will my device be shipped?

Hayley

Last Update 4 bulan yang lalu

8/23/24


As of this moment, we expect the new V9+ QTWave  to commence shipping to members soon. 


We will have a firm date only once the newest design is approved and viable.


If you'd like to stay up-to-date on any important shipping updates, be sure to check out our Q&A and Volunteer calls. We appreciate your interest and patience as we work to get your order to you as soon as possible.


To access the Zoom calls and Zoom call replays, please see the information below


http://support.quantumhealingsystems.org/article/how-to-join-the-volunteer-calls 


http://support.quantumhealingsystems.org/article/does-qhs-have-a-blog



QTWave device:Domestic (US) shipments are USPS Ground Advantage.International Shipments are DHL.


HHS: Domestic (US) shipments are FedEx 2Day, direct signature required. International Shipments are DHL.



It is helpful if you have a free account with the carrier. Here are the links for each:


USPS notification account set up: https://www.usps.com/manage/informed-delivery.htm


FedEx Delivery Manager: https://www.fedex.com/en-us/delivery-manager.html


DHL's website for tracking purposes: https://mydhl.express.dhl/


Tracking updates: 2-3 days for USPS shipments


Up to 10 days for DHL.



Contact support@qtwe.net if no updated information from the carrier and notification is given.


Call your local DHL office with your tracking number for Customs update.


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